WHAT CAN WE HELP YOU FIND?
ORDERS
What methods of payment do you accept?
We accept Visa, Mastercard, Maestro, American Express, UnionPay, Shop Pay, Apple Pay, Google Pay, Bancontact, iDEAL, Multibanco and PayPal.
How can I track my order?
The tracking information should be emailed to you as soon as your order has been despatched. If you have not received your despatch email with the tracking information for your order, please contact our Customer Care team via our Contact Us page and a member of our Customer Care team will happily look into this for you!
SHIPPING
Do you offer free shipping?
We are happy to offer free standard delivery on all orders over 300€. We believe in providing exceptional value to our customers, which includes not only high-quality products but also a seamless shopping experience from start to finish. With free shipping, you can enjoy the convenience of having your items delivered right to your doorstep without any additional cost.
Will I have to pay customs fees?
At Riches Abode, we aim to provide a seamless shopping experience for all our customers. Please be aware that customs and duties may apply to orders shipped outside of the European Union (EU), depending on your country’s import regulations.
1. General Information
• Customs policies and import regulations vary by country. Additional fees, such as import duties, taxes, and handling charges, may be imposed by your local customs office.
• These charges are not included in the product price or shipping costs at checkout and are beyond our control.
2. Customer Responsibility
• Customers are responsible for paying any customs duties, import taxes, or fees required by their country’s authorities. These charges must be settled directly with the appropriate customs office before the order can be delivered.
• By placing an order with us, you agree to comply with all applicable laws and regulations of your destination country.
3. EU Orders
• Orders shipped within the EU are typically not subject to customs duties. However, standard VAT rates may apply in the country of delivery.
4. International Orders
• Orders shipped outside the EU may require customs clearance, and any related costs, including duties and taxes, are the responsibility of the customer.
• We recommend checking with your local customs office to understand potential charges before placing an order.
5. Recommendations
We encourage customers to familiarize themselves with their country’s customs policies to avoid unexpected charges. For detailed information about possible costs, please contact your local customs office.
6. Need Assistance?
If you have any questions or need further clarification, our Customer Support Team is here to help. Contact us at support@richesabode.com, and we’ll gladly assist you.
My tracking is not updating?
All tracking information should typically update within 24 hours of dispatch. However, in some cases, delays may occur due to courier issues beyond our control.
If you do not receive any tracking updates within 5 working days of dispatch, please reach out to us via our ‘Contact Us’ page, and our customer care team will investigate further for you.
For international orders with standard shipping, tracking information should update within 3 working days of dispatch. If you have not received further tracking updates and your order has not arrived within 10 working days of dispatch, please contact our customer care team for assistance.
How long will it take to receive my order?
At Riches Abode, we aim to deliver your order as quickly and efficiently as possible. Please review the estimated delivery times below:
1. Domestic Orders (Within the EU)
Orders within the European Union typically arrive within 3–5 business days of shipping, unless otherwise specified.
2. International Orders (Outside the EU)
International orders generally arrive within 5–7 days of shipping. Please note that these shipments may be subject to customs clearance in your country, which can result in additional delays beyond our control.
3. Shipping Delays
Once an order leaves our warehouse, delays may occur due to factors outside our control, such as:
• Customs processing in the destination country.
• Carrier delays caused by weather, strikes, or other unforeseen circumstances.
We regret that we cannot expedite delivery or influence the speed of your package once it has been dispatched. For the most accurate updates on your package’s location and estimated delivery date, we recommend contacting the shipping carrier directly using the tracking information provided in your dispatch confirmation email.
4. Address Errors
Please ensure that your shipping address is correct at the time of checkout to avoid delays.
• If an order is returned to our facility due to an incorrect or incomplete address, we will contact you via the email address provided during checkout.
• If we do not receive a response within 5 business days, we reserve the right to issue a refund for the order, minus the original shipping fees.
5. Split Shipping Orders
If your order is split into multiple shipments, we can only refund you for the items successfully returned to us.
RETURNS
What is your return policy?
All items must be returned new, unused, and with all original packaging and tags attached within 14 days of order receipt.
The customer is responsible for the fees related to return shipment.
To start a return, please send us an email at orders@richesabode.com with your email, contact and order number.
• Once your return has arrived at our warehouse, our team will then check that the items are in their original condition. This process typically takes 7-14 business days.
• Once your return is accepted, a refund will be issued. For US orders, the shipping fees related to the return will be deducted from the refund. Funds can take 5-10 business days to appear in the account of your original payment method.
• You will be informed of your refund via email confirmation.
Do you refund shipping costs?
No, we do not refund the shipping costs. The shipping fee charged at check-out covers the shipping and handling of the transportation company. These costs can therefore not be refunded.
PRODUCT
Where are the products made?
At Riches Abode, we work with carefully selected manufacturers worldwide, chosen for their expertise in crafting high-quality products. Each piece is created with meticulous attention to detail, using premium materials to ensure exceptional quality and durability.
Our global manufacturing partners specialize in different aspects of production, from luxurious fabrics to innovative designs, allowing us to offer collections that meet the highest standards. While we don’t focus on a single location, every factory we collaborate with aligns with our commitment to ethical practices and sustainability. Each product is designed to exceed your expectations.
What size should I get?
Our products usually fit true to size, but feel free to check our size guide for exact measurements to find your perfect fit.
How should I wash/care for my items?
We include washing instructions on all product listings and inside the garments themselves. We highly recommend hand washing whenever possible to minimize friction with other fabrics and ensure longevity.
How can I find out when a specific item is back in stock?
To receive notifications for specific products, sizes, and colors when they are back in stock, please visit the product page, select the variant you’re interested in, and then choose “Notify me when available”.
For updates on full restocks and other general announcements, please subscribe to our newsletter.